Your privacy is our priority. This document explains in detail how TWCBets collects, stores, uses, and protects the personal information of every member registered on our platform.
Six core principles that form the foundation of how twcbets manages member personal information with full integrity.
All data transmitted between your device and twcbets servers is protected by industry-standard 256-bit SSL encryption. No third party can intercept or read your information during transmission.
Member personal information is stored on servers protected by multi-layered firewalls, strict access controls, and round-the-clock security monitoring. Data access is granted only to authorised personnel.
Every twcbets member has the right to access, update, or request deletion of their personal data. You remain in full control — we only retain information necessary for platform operations.
Twcbets never sells, rents, or discloses members' personal information to advertisers or commercial third parties without consent. Your data belongs to you entirely — it is not a business asset of ours.
The twcbets Privacy Policy is drafted in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. We ensure that every data collection and management process complies with applicable local legal requirements.
In the event of any security incident involving member data, TWCBets is committed to notifying affected members within the stipulated timeframe and taking immediate remedial action.
Twcbets ("we", "Platform", "company") is fully committed to protecting the privacy and personal information of every individual using our services at twcbets.win. This Privacy Policy explains in detail the types of data we collect, why we need it, how we protect it, and your rights as a member in managing that information.
By registering an account or using any part of the twcbets platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to request data deletion if applicable.
This Privacy Policy forms part of the twcbets Terms and Conditions. For complete information on the platform's terms of use, please read Terms and Conditions us.
Twcbets collects only the information strictly necessary to provide safe, fair, and legally compliant services. The following are the categories of data we collect:
| Data Category | Sample Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Registration form & KYC |
| Contact Information | Phone number, email address | Account registration |
| Financial Information | Bank account number, bank name, eWallet details | Deposit & withdrawal process |
| Usage Data | Game history, login dates, session duration | Automatic via system |
| Technical Data | IP address, device type, web browser, operating system | Automatic upon visit |
| Verification Documents | MyKad copy, bank statement (for KYC) | Requested when necessary |
We do not collect sensitive information such as biometric data, medical records, or religious information unless specifically required by applicable law.
Every piece of information we collect has a clear and legitimate purpose. twcbets processes your personal data for the following reasons:
Twcbets does not sell or rent members' personal data to any third party for commercial purposes. However, we may share your data in the following limited circumstances:
twcbets will not share your personal data with advertisers, third-party marketing companies, or any other commercial entity without your explicit prior consent.
We continuously invest in high-grade security infrastructure to ensure that member personal data remains protected at all times. Key security measures we implement include:
While we take all reasonable precautions, no security system in the world can guarantee absolute 100% protection. Members are also responsible for keeping their own passwords and login credentials secure.
Twcbets uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
The types of cookies we use are as follows:
You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect the overall functionality of the platform.
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you as a data subject have the following rights regarding the personal information we hold:
To exercise any of the above rights, please contact our privacy team through the available support channels. We will process your request within 30 business days of receipt.
Twcbets retains your personal data only for as long as needed to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law.
Once the retention period expires, data will be securely deleted or anonymised using methods that ensure complete non-recoverability.
Twcbets services are exclusively for individuals aged 18 years and above only. We do not knowingly collect or process personal data from individuals under the age of 18.
Should we discover that personal data of a minor has been collected without our knowledge, we will immediately take the following steps:
If you believe a minor has registered an account on TWCBets, please contact us immediately through our support channels so that prompt action can be taken.
Twcbets reserves the right to amend this Privacy Policy at any time to reflect changes in data protection practices, new legal requirements, or improvements to our services.
When significant changes occur, we will notify members via a prominent notice on the website or by email to the registered address. The latest update date will always be displayed at the top of this document.
Your continued use of the TWCBets platform after any amendments to the Privacy Policy are published constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
If you have any enquiries, concerns, or complaints regarding how TWCBets handles your personal data, our Privacy team is available to assist you at any time.
We are committed to responding to all privacy-related enquiries within 3 business days. For more complex requests such as data access or account deletion, the processing period is up to 30 business days.
Twcbets is an entertainment platform for members aged 18 and above only. Gambling can be addictive — play within your means. Learn more on our Responsible Gaming us.